Freshdesk::Api::Client
Freshdesk API client for accessing Users, Agents, Tickets, Discussions, Solutions using API v1.0.
View the gem at rubygems.org
Installation
Add this line to your application's Gemfile:
gem 'freshdesk-api-client'
And then execute:
$ bundle install
Or install it yourself as:
$ gem install freshdesk-api-client
##Usage
Creating a ticket.
ticket = Freshdesk::Api::Client::Ticket.new 'https://helpdesk-name.freshdesk.com', 'your-api-key'
ticket.create_ticket({ helpdesk_ticket: { description: "Details about the issue", subject: "Support Needed", email: "tom@noemail.com", priority: 1, "status": 2 }})
Check the documentation here, for all the functionalities.
Contributing
Bug reports and pull requests are welcome on GitHub at https://github.com/dineshsprabu/freshdesk-api-client.