post2zendesk

This gem lets you post a comment to a zendesk ticket, and sets the ticket's status to pending.

There's only two ways to use it:

Inline Comment: post2zendesk <ticketid> <comment>
Stdin Comment: cat somefile | post2zendesk <ticketid>

E.g.:

lolcalhost$ post2zendesk 4698 'A comment.'
Ticket 4698 updated. Probably.
Status: pending

You'll need to supply your Zendesk URL, username, and password,

Configure via ~/.post2zendesk.yaml:

---
baseurl: 'support.puppetlabs.com'
username: 'zachary@puppetlabs.com'
password: 'mypassword'