Qui

Qui, or Queuemetrics User Integration, is a gem that creates an ActiveRecord wrapper for manipulating users, agents, and queues within the Queuemetrics calling platform.

Add this line to your application's Gemfile:

gem 'qui'

And then execute:

$ bundle

Or install it yourself as:

$ gem install qui

First, connect to your Queuemetrics database:

Qui::Base.establish_connection("192.168.1.100","username","password")

Then simply create users, agents and queues using QueuemetricsAgent, QueuemetricsUser, and QueuemetricsQueue - all inhereit from ActiveRecord::Base.

User:

u = Qui::User.new(login: "Agent/5555", password: "superSECRET", real_name: "Robert Weathers", classe: 4)
u.save

Agent:

a = Qui::Agent.new(agent_name: "Agent/5555", agent_description: "rweathers", supervised_by: "Mr. Smith")
a.save

You can add queues using ActiveRecord, but can also add or remove agents from queues like below:

q = Qui::Queue.first
q.add_agent!("Agent/5555")
q.remove_agent!("Agent/4445")

1. Fork it
2. Create your feature branch (git checkout -b my-new-feature)
3. Commit your changes (git commit -am 'Add some feature')
4. Push to the branch (git push origin my-new-feature)
5. Create new Pull Request