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by PJ Davis github.com/pjdavis/roart

If you are using Best Practical’s Request Tracker (RT) and you need to interact with tickets from other applications, Roart provides an interface that is slightly reminiscent of ActiveRecord.

• Access RT Tickets through an ActiveRecord like API

• This has only been tested against RT 3.6. Changes to the REST interface in later versions of RT may break stuff.

• Create a class to interact with your ticket system

  require 'rubygems'
  require 'roart'
  
  class Ticket < Roart::Ticket
    connection :server => 'http://my.rt.server.com', :user => 'myuser', :pass => 'mypass'
  
  end
  

• Search for tickets

  my_tickets = Ticket.find(:all, :queue => 'Scutters', :status => [:new, :open])
  my_tickets.each do |ticket|
    puts ticket.subject
  end
  
  #-> New John Wayne packages
  #-> Medi-lab training
  

• See all info for a ticket

  my_ticket = Ticket.find(:first, :queue => 'Issues', :status => :new)
  ticket.creator #-> rimmer@reddwarf.com
  ticket.subject #-> Where is the Bomb?
  

• Get history for a ticket

  my_ticket.histories #-> Returns an array of history objects
  

• Create a new ticket

  issue = Ticket.new(:queue => 'some_queue', :subject => 'This is not working for me')
  issue.id #-> 'ticket/new'
  issue.save
  issue.id #-> 23423
  

• Update a ticket

  ticket = Ticket.find(23452)
  ticket.subject #-> "Some Subject for a ticket."
  ticket.subject #-> "Smoke me a kipper, I'll be back for breakfast."
  ticket.save
  ticket.subject #->"Smoke me a kipper, I'll be back for breakfast."
  

• mechanize

• A working RT3 install.

$ gem sources -a http://gems.github.com
$ sudo gem install pjdavis-roart

        (C) PJ Davis <pj.davis@gmail.com>

This program is free software; you can redistribute it and/or modify it under
the terms of the WTFPL, Version 2, as
published by Sam Hocevar. See http://sam.zoy.org/wtfpl/ for more details.