ZendeskTools
Tools to automate common tasks in ZenDesk.
Installation
Install the gem:
$ gem install zendesk-tools
Usage
Add a JSON config to ~/.zendesk-tools.json (TODO: make command line ovveride):
{
// mandatory
"username": "user@example.com",
"token": "your_token_here",
"url": "https://your_domain.zendesk.com/api/v2",
//include at least one cause
"delete_causes": ["cause1", "cause2"],
"delete_subjects": ["subject1", "subject2"],
"recover_causes": ["cause1", "cause2"],
// optional
"log_level": "debug",
"log_file": "/some/path"
}Clean suspended tickets:
$ zendesk-tools clean-suspended
Upload files to ticket:
$ zendesk-tools upload-files-to-ticket <ticket_id> <files>
Recover suspended tickets:
$ zendesk-tools recover-suspended